Return & Refund Policy
Sale Items
All sale items are Final Sale. Please note that any additional discounts or coupons cannot and will not be applied to sale items.
Payment
We accept all major credit cards (Visa, Mastercard, American Express).
Shipping
All orders are processed and delivered within 3-5 business days for Continental North America and 7-10 business days for all international orders. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. All items are shipped using a third-party courier such as UPS, FedEx & Etcetera. NRS Brakes reserves the right to ship with any freight company they chose to.
Customs/Duties/Taxes
NRS Brakes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Incorrect Shipments
In the case where you were shipped an incorrect or defective item, NRS Brakes reserves the right to put through an investigation. With this investigation, NRS Brakes requires that you send digital images of the defective or incorrect item to info@nrsbrakes.com. An incorrect/defective shipment investigation will take approximately 7 business days to resolve. Once the investigation is completed, your correct/non-defective item will be re-shipped to you free of charge using standard ground shipping with any courier whom NRS Brakes chooses. NRS Brakes will not pay for air freight or expedited services. All damage claims, defective items or incorrect shipments must be reported or made within 7 days of receiving your shipment as this allows us to meet the courier’s target date for reimbursement.
Returns
Returns pre-authorized by NRS Brakes management will be accepted. All other orders are not subject to a return unless the product has been damaged during shipment or is defective. Any product being returned must be in the same condition received and in its original packaging. Any approved returns must be returned to our location within 7 business days. NRS Brakes is not responsible for any return freight, and you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable and will be deducted from your refund.
Claims/Damaged Goods
Any claims for damaged goods must be reported within 24 hours of delivery to be considered for an exchange or credit. Please email any damage claims to info@nrsbrakes.com.
Installation
Parts/Brake Pads must be installed accurately on the vehicle which they were designed for. Improper installation of parts/brake pads will void the warranty. Please refer to our warranty for more information.
